Frequently Asked Questions How do I cancel my order? In the event you wish to cancel your order, please contact us within 12 hours upon confirmation of order at support@orderthispiece.com. Please be advised that any cancellations after 12 hours can no longer be accepted. A restocking fee of 15% will be charged for item cancellations. Fees based on product price. How do I track my order? Once an order has been processed, tracking number usually takes 3-7 business days to be generated. Please take note to allow 3 to 7 business days for your tracking information to be updated. If you have not received your tracking number within 7 business days and/or If the tracking status is "not available" within 3 to 7 business days from the time we receive your order, email support@orderthispiece.com How can I know exactly when my order will arrive? We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, geographic location, shipping destination and/or courier delivery schedule. I need my order fast, do you guys provide expedited shipping? Unfortunately, we are unable to speed up the delivery. Please refer to the delivery time within the United States and Internationally as mentioned. How long will my product(s) take to arrive? The processing time for orders is 3-5 business days. Onthe ce the shipment is already loaded on the plane, estimated delivery is 14-20 business days for the United States and 20-30 business days internationally. Please take note that there are some unforeseen circumstances such as customs delays that we are unable to control on our end as well as, some delays if there is an upcoming holiday season.